ALGOR's Customer Service Gives You:
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An account manager individually assigned to you – Because
your account manager works out of our Pittsburgh, PA, World headquarters,
you get the service and support you need, on demand, when and where you need it.
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A technical support representative individually assigned to you – Your
technical support representative is assigned to your account from our staff of P.E.- and
E.I.T.-certified application engineers to personally deliver software
operational support. Your representative will engage
other members of the technical support staff if you have specialized
needs.
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Internet-based training and support –
Webcasting at www.eTechLearning.com delivers live and on-demand demos and software education to your desktop.
Your technical support representative can even work through a problem with you,
step by step, live over the Internet.
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E-mail bulletins –
Subscribe
to receive the latest information about ALGOR products and services.
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SOFTWARE UPDATES AND SUPPORT (SUS) PROGRAM
A current Software Updates and Support (SUS) subscription entitles you to
software updates for the latest capabilities of the software you own, plus technical support.
TECHNICAL SUPPORT FORUM
The ALGOR Technical Support Forum for ALGOR customers provides a venue for interactive discussions and exchange of ideas relating to design approaches and the application of ALGOR software.
WEBCASTS
ALGOR hosts free, live Tuesday at
Ten software demonstration Webcasts on Tuesday mornings at 10:00
a.m. Eastern Time with a telephone hotline for Q&A interaction with application engineers. Webcast replays on a variety of
topics are also available to watch at any time after their broadcast
dates.
Request technical support by Webcasting – Contact your account
manager to
find out how to use the Internet to walk through your questions with our technical support staff. Our
engineers can work through a problem with you, step by step, live over the Internet.
RIGOROUS QUALITY ASSURANCE
ALGOR complies with sections 10CFR50, Appendix B and 10CFR21 of the Code of Federal Regulations established by the Nuclear Regulatory Commission
(NRC), as well as ISO 9001, so our customers can be confident in their finite element analysis and Mechanical Event Simulation software.
TRY OUR LATEST SOFTWARE
Request an evaluation version of the latest software and access the latest keystroke-specific tutorials.
INFORMATION RESOURCES
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